Return and Refund Policy
Return & Refund Policy – MODIX
At MODIX, we care about your satisfaction. If your item is damaged, faulty, or not working, we’ve got you covered!
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1. Faulty or Damaged Items
If you receive a product that is not working or damaged, you are eligible for a full refund.
To request a refund:
- Send us clear photos or videos showing the issue within 7 days of receiving your item
- Once approved, return the product to our return address
- After we receive and inspect the item, the refund will be issued within 14 business days
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2. Replacements
If your item is damaged during delivery, we’ll gladly send you a replacement.
To request a replacement:
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3. No Questions Asked on Verified Damage
We stand behind the quality of our products. If there's any real issue, we’ll take care of it — no hassle.
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Questions?
Contact our team anytime at: ezstorewarehouse@gmail.com